Shipping, Ordering and Returns Policy

1. Shipping

When will I receive my order?

It takes us 2 to 7 business days to process an order, after which we will ship it to you.
we will ship it to you. You will also have to take into account the shipping time, which depends on your location, but you can
your location, but you can estimate it as follows:
_USA: 10-15 business days
_Europe: 10-20 business days
_International: 20-30 business days

Will I have to pay customs fees for my order?

International orders may incur additional customs charges. This fee is not under our control, and is the decision of your local customs agency. Customs policies vary greatly from country to country, so we recommend that you speak with your local authorities to clarify this point.

My order should have arrived by now, but I haven’t received it yet, what do I do?

Before contacting us, please help us by following these steps:
_Check your confirmation email to make sure there are no errors in the shipping address.
_Ask for your order at your local post office.
_Ask your neighbors if the carrier has left your package with them.

Pro tip: Avoid theft. If you will not be at home on the day of delivery, use your work address or wherever you will be.

If the address is correct and the package is not at the post office or with your neighbors, please contact us at contact@livingupday.com with your order number.
If there is a problem with your shipping address, we may be able to reship your product, but you will be responsible for the cost.

Pro tip: Your postal code is a crucial part of your address. Be sure to enter it correctly.

2. Orders

How do I track my order?

Every order includes a tracking number, you will receive this in your email when your order is shipped. Once your order is on its way you will be able to track it on our website or through any website that tracks orders. If you have any questions regarding your shipment, please contact us at contact@livingupday.com.

I received a wrong or damaged product, what do I do?

We are sorry if your product arrived damaged. To resolve it as soon as possible, please email us at contact@livingupday.com within one week of delivery with photos of your damaged product, your order number and any other details you have about the order. We will get back to you with a solution as soon as possible!

3. Returns

What is your return policy?

We do not offer returns or exchanges, but if something happens with your order, please contact us at contact@livingupday.com.

Do they return the money?

We only offer refunds to customers who receive wrong or damaged items. If this is your case, please contact us at contact@livingupday.com with photos of your item and we will find a solution.

Can I exchange a product for a different size or color?

We do not offer exchanges at this time. If you are not sure which size will fit you best, please check our size guides in the product descriptions.
This is not a common case, but it may happen that there is an error in the labeling of a product. If this is the case, please contact us at contact@livingupday.com within one week of delivery. Include your order number and photos of the item in question and we will help you as soon as possible.


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